Project Name: n11 IT Digital Processes Project
Digital Transformation Product: JobRouter
Digital Transformation Reason for Preference: Digitizing non-reportable, slow-moving and manual IT processes.
IT Ticket processes have been digitized with the Jobrouter platform, which is integrated with all software within n11. IT demands started and ended digitally. VPN requests started in digital and ended in digital.
The approvals needed in all these processes were completed digitally. Discount approval processes on the e-commerce site are managed through Jobrouter.
Project Benefit: All IT processes have been digitized, a faster approval mechanism has been obtained, all IT processes can be reported and performance measurement can be made.